RESPONSIBILITY AND TRUST

WITH A FOCUS ON A GOOD AND COMPETENT DIALOGUE

WE HAVE COLLECTED THE MOST ASKED QUESTIONS

Welcome to by Wilton’s webshop. By trading on this site, you automatically agree to conditions below. We therefore recommend that you read the conditions carefully before you shop at by Wilton ‘s webshop. PRIVATE POLICY by Wilton is committed to protecting your privacy. Authorized employees within the company, on a need-to-know basis, only use any information collected from individual customers. We, constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offenses for unauthorized actions against computer systems and data. We will investigate any such actions with a view to protecting and/or taking civil proceeding to recover damages against those responsible

GDPR Policy Statement

When you complete a purchase on our web shop, we collect personal data for the purpose of: 2. Newsletters and/or other marketing activities should you choose to accept the aforementioned. What data do we collect? We collect your name, address, phone number and e-mail address to complete an order.

  1. Delivery of goods and invoicing, as well as other communication concerning the purchase.
  2. Newsletters and/or other marketing activities should you choose to accept the aforementioned. What data do we collect? We collect your name, address, phone number and e-mail address to complete an order.

Disclosure of Data: We do not disclose your data to any third party.

Data Storage:

Your data is stored on a secure server with our hosting partner. Deletion of Data:

You can always ask us to delete data by contacting us. However, we can not delete all data, as some data is covered by legislation that prevents us from deleting it, such as legislation from the Danish Financial Statements Act. PURCHASE OF GOODS

When buying goods in bywilton.dk you must fill your personal details such as name, address and payment information. Once this is done, you will receive a confirmation of your order by e-mail. Be aware that this is not the final order confirmation. Once payment is approved and the product is registered, you will receive a final order confirmation. If you have further questions, please contact by Wilton +45 49 40 50 81 weekdays between the hours. 08:30 and 16:00 (GMT+1) or email to info@byWilton.dk

SECURITY The security of bywilton.dk is superb since all communication between our payment and the cardholder is via an encrypted SSL connection (Secure Socket Layer). In other words, only the NETS as access to your data. Neither BYWILTON nor other unauthorized persons have the opportunity to see the data exchanged on the purchase When shopping at bywilton.dk, your personal contact information is 100% confidential and we guarantee that nobody else can access them.

DUTY AND VAT If you are shopping from an EU country you are due to pay Danish VAT, but no customs duty, referring to the rules on free movement of goods. However, if you order from a country outside the EU you may have to pay local taxes and duties, which we cannot be held responsible for, but orders are subtracted Danish VAT. In this case you will be contacted by the freight company. Be aware that this may delay shipping since the goods are held up in customs. It is the responsibility of the customer to contact to contact the shipping carrier and pay the extra costs inflicted.

We are sorry to hear that you have experienced a defect in one of our items. The products must be returned unused and in same condition as when received. This means that you can have a defective item replaced, repaired, or a price reduction based on the extent of the error.
The right of complaint covers production defects, and thus does not include wear and tear or defects that have occurred as a result of incorrect handling of the product. You must complain within a reasonable time – no later than 2 months after you have discovered the error.

You can file a complaint by sending an email to info@bywilton.dk

We need the following to be able to assess your complaint:
– Write a short description of how the damage or error occurred.

– As a basis for the complaint, we must use 4-5 pictures of the defect and the item in its entirety (front and back). The error must be fully visible on at least one of the images. The error must be fully visible on at least one of the images.

Once we have received your inquiry, we will process your complaint as soon as possible.
Once your complaint has been approved, we encourage you to return the item to us as soon as possible. Do not continue to use the item.

The number plate can be easily attached either on the saddle pad with the safety pin, otherwise on the horse’s mooring, headgear or on the stirrup with the strap with button lock.

The number plate is cleaned with a damp cloth. Do not apply soap or oil-based products on the number holder.
You can polish the lacquer number plates with a polishing cloth.

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